# Onyx Phone guides Step-by-step guides to the Onyx Phone web app and the iPhone and Android apps, with labeled screenshots on each web page. ## Getting started - [How to sign up for Onyx Phone and set up your business phone number](https://www.onyxphone.io/guides/create-account-and-set-up.md): Start an Onyx Phone free trial and set up your business phone: create a login, get or bring a number, choose how calls ring, set hours, and invite your team. - [How to find your way around the Onyx Phone web app](https://www.onyxphone.io/guides/web-app-tour.md): A tour of the Onyx Phone web app: the left menu, switching lines, the Ready light, audio settings, the account menu, and the Home page. - [How to set up and use the Onyx Phone app on iPhone and Android](https://www.onyxphone.io/guides/phone-app-tour.md): Install the Onyx Phone app on iPhone or Android, sign in, check your lines are ready, allow full-screen calls, and find the tabs and Settings menu. - [How to sign in, sign out, and reset your Onyx Phone password](https://www.onyxphone.io/guides/sign-in-and-passwords.md): Sign in to Onyx Phone on the web, iPhone, or Android with one login, accept a team invitation, reset a forgotten password, change your password, and sign out. ## Calls and voicemail - [How to make business calls from your web browser](https://www.onyxphone.io/guides/make-calls-on-the-web.md): Place business calls from your computer with Onyx Phone. Pick the line your caller ID shows, dial, call back missed callers, and call teammates by name. - [How to answer and manage business calls in your web browser](https://www.onyxphone.io/guides/browser-calls.md): Answer business calls in your browser with Onyx Phone: accept, ignore, or reject, then hold, mute, add someone, transfer, take a second call, and hang up. - [How to make and answer business calls in the Onyx Phone app](https://www.onyxphone.io/guides/phone-app-calls.md): Make and answer business calls on iPhone or Android: answer or decline, then mute, keypad, speaker, hold, swap, merge, add someone, and transfer. - [How to see your call history, recordings, and call details](https://www.onyxphone.io/guides/call-history.md): Find any business call in Onyx Phone. Filter missed and outgoing calls, play recordings, read AI summaries and transcripts, and add notes for your team. - [How to listen to, return, and delete business voicemails](https://www.onyxphone.io/guides/voicemail.md): Check business voicemail on the web, iPhone, or Android: play messages, read transcripts, call back, mark them returned, and delete or restore them. - [How to flag a call or text and tag a teammate to follow up](https://www.onyxphone.io/guides/flag-and-tag.md): Hand off a call, voicemail, or text in Onyx Phone: flag it for review, tag the teammate who should follow up with a note, and mark it done. - [How to block spam calls and texts on your business number](https://www.onyxphone.io/guides/block-numbers.md): Block spam calls and texts on your business lines. Block on one line or all, choose what blocked callers hear, block hidden caller ID, and unblock. ## Texting - [How to send and receive business texts from your computer](https://www.onyxphone.io/guides/texting-on-the-web.md): Text customers from your business number in any browser. Start a text, reply, send photos, mark texts read or unread, and delete or block a number. - [How to text customers from the Onyx Phone app](https://www.onyxphone.io/guides/phone-app-texting.md): Text customers from your business number on iPhone or Android. Pick a line, search, start a text, send photos, call back, block, or delete a conversation. - [How to see and restore deleted text conversations](https://www.onyxphone.io/guides/deleted-texts.md): Admins can see every deleted text conversation on an Onyx Phone line, who deleted it and when, restore it, and choose who may delete texts. - [How to register your business for texting (A2P 10DLC)](https://www.onyxphone.io/guides/texting-registration.md): Register your Onyx Phone lines with US carriers for business texting (A2P 10DLC): describe your texts, how people opt in, add samples, and send it. ## Lines and call routing - [How to add a business phone line and choose its number](https://www.onyxphone.io/guides/add-a-line.md): Add a business line in Onyx Phone: name it, search for a local number by area code, set its 911 address, and start taking calls, or bring your own number. - [How to move your existing business number to Onyx Phone](https://www.onyxphone.io/guides/port-a-number.md): Move your business number to Onyx Phone from AT&T, Verizon, Comcast, or any carrier: fill in the port request, upload a bill, sign, and track it. - [How to set how a business line rings and what voicemail says](https://www.onyxphone.io/guides/line-ringing-and-voicemail.md): Set how an Onyx Phone line rings: browsers, phone apps, and desk phones, ring time, the greeting, voicemail greeting, and voicemail by email. - [How to set up a phone menu, ring order, and robocall filter](https://www.onyxphone.io/guides/phone-menu-and-call-routing.md): Build a phone menu (press 1 for sales) in Onyx Phone, ring teammates in order, forward calls to another number, and screen robocalls. - [How to set business hours and an after-hours message for a phone line](https://www.onyxphone.io/guides/business-hours.md): Set open and closed hours for each Onyx Phone line, pick its time zone, and play an after-hours message before callers leave a voicemail. - [How to set your caller ID name, record calls, and text back missed callers](https://www.onyxphone.io/guides/caller-id-recording-text-back.md): Set the caller ID name people see when you call, show incoming callers' names, record calls with AI summaries, and text back callers you missed. - [How to choose the voice, ringing music, and hold music callers hear](https://www.onyxphone.io/guides/voices-and-music.md): Pick from 12 voices for your greeting, phone menu, and voicemail greeting in Onyx Phone, choose ringing and hold music or upload your own, and preview each one. ## Team and your profile - [How to invite teammates and choose which lines they answer](https://www.onyxphone.io/guides/team.md): Invite teammates to Onyx Phone by email or in bulk, choose the lines each person answers, give extensions, let them call each other, or remove someone. - [How to set up ring groups to ring a set of teammates together](https://www.onyxphone.io/guides/ring-groups.md): Make ring groups in Onyx Phone, like Office or Dispatch, to ring a set of teammates together, transfer calls to them, and use them in phone menus. - [How to set your alert hours so business calls ring only when you're working](https://www.onyxphone.io/guides/alert-hours.md): Choose when business calls ring you and texts alert you in Onyx Phone. Set weekly hours, custom hours per line, or any hour, on web, iPhone, or Android. - [How to change your ringtone, text tone, and browser notifications](https://www.onyxphone.io/guides/sounds-and-notifications.md): Pick your ring and text tone in Onyx Phone, turn on browser pop-up notifications, and set your team's default sounds, on the web, iPhone, or Android. - [How to update your profile and sign out of devices and browsers](https://www.onyxphone.io/guides/profile-and-devices.md): Change your name, email, and voicemail greeting in Onyx Phone, and see every phone and browser signed in as you, with a button to sign each one out. ## Account, billing, and compliance - [How to use My account to manage your profile, billing, and compliance](https://www.onyxphone.io/guides/my-account.md): My account puts your Onyx Phone profile, devices, billing, usage, and business setup (verification, texting, 911) on one page, with the next step for each. - [How to verify your business for caller ID and spam protection](https://www.onyxphone.io/guides/business-verification.md): Verify your business in Onyx Phone to show your caller ID name, sign calls against spam labels, and unlock texting. Run several businesses on one account. - [How to register a 911 address for each business phone line](https://www.onyxphone.io/guides/911-setup.md): Register a 911 address for each Onyx Phone line so dispatchers know where to go, accept the 911 notice, and check each line's 911 status. - [How to change your plan, update your card, download invoices, or cancel](https://www.onyxphone.io/guides/billing.md): Manage Onyx Phone billing: switch plans or to yearly, update the card on file, download invoice PDFs, see your renewal date, and cancel or keep your plan. - [How to check your usage and extra charges](https://www.onyxphone.io/guides/usage.md): See your Onyx Phone usage for the billing period, what's included with your plan, any extra charges so far, usage by line, and past periods. - [How to see call analytics and build custom call reports](https://www.onyxphone.io/guides/call-analytics.md): See incoming and missed calls, answer times, your busiest hours, and who answers in Onyx Phone call analytics, then build and pin custom reports. - [How to see who changed your phone system settings with the audit log](https://www.onyxphone.io/guides/audit-log.md): Use the Onyx Phone audit log to see every change to your lines, team, billing, and compliance settings, who made it, when, and the before and after values. - [How to connect Onyx Phone to Zapier, AI assistants, and your own software](https://www.onyxphone.io/guides/api-zapier-and-ai.md): Connect Onyx Phone to Zapier, Claude, ChatGPT, or your own software: add the Zapier app, connect an AI assistant, and make or revoke API keys. - [How to add and set up a desk phone (Yealink, Grandstream, or any SIP phone)](https://www.onyxphone.io/guides/desk-phones.md): Add an office desk phone to Onyx Phone: pick the model and line, set its 911 location, let a Yealink or Grandstream set itself up, or use any SIP phone. - [How to delete your Onyx Phone account or your login](https://www.onyxphone.io/guides/close-account.md): Delete an Onyx Phone account and its numbers and history, cancel instead to keep them, restore within 30 days, or delete your own login from the app.