# How to delete your Onyx Phone account or your login

If you're done with Onyx Phone, an account admin can delete the whole account, with its numbers, calls, and texts, from the website. There's a window to change your mind and restore it. This guide shows how to delete the account, what to do instead if you only want to stop paying, and how a teammate can have their own login deleted from the phone app.

Works on: Web app, Android app, iPhone app. Updated November 6, 2026. Web page with labeled screenshots: https://www.onyxphone.io/guides/close-account

## Before you start

- To delete the account, you need to be an account admin.

## Step 1. Delete the account

- Step 1.a: Go to onyxphone.io/account/close while signed in. You can also get there from Billing after canceling, with Delete the account.
- Step 1.b: Read what's deleted. To stop paying but keep your numbers and history, click Cancel your plan instead.
- Step 1.c: In the box, type your account's name exactly as shown.
- Step 1.d: Click Delete the account. Or click Keep my account to leave without deleting anything.

![The Delete account page with the Cancel your plan link, the box to type the account name, and the Delete the account and Keep my account buttons.](https://www.onyxphone.io/guides/shots/web-close-account.webp)

## Step 2. Delete your own login from the phone app (iPhone and Android)

- Step 2.a: In the app, tap the ⋮ Settings button at the top right.
- Step 2.b: Tap Delete account. Your browser opens our page explaining how to delete your login, for admins and for teammates.

![The phone app's Settings menu with Delete account highlighted.](https://www.onyxphone.io/guides/shots/app-delete-account.webp)

## Questions and answers

### Can I restore a deleted account?

Yes, for 30 days. An admin can sign in and restore the account with its numbers, lines, and history, then start a plan again. After 30 days it's deleted for good and the numbers are released.

### Should I cancel or delete?

Cancel if you might come back. Everything keeps working until the period you paid for ends, and your numbers are held for 60 days after that. Delete if you want everything removed. See Billing.

### I'm a teammate. How do I delete my login?

Ask an admin to remove you on Team, or follow the steps on our delete account page.

### What happens to our phone numbers?

They're released 30 days after the account is deleted. To keep a number, port it to another carrier before then; ask us on the contact page for the account details your new carrier needs.