# How to set up ring groups to ring a set of teammates together

A ring group is a named set of teammates, such as Office, Dispatch, or the St. Paul crew. Calls sent to a group ring everyone in it at once. This guide shows admins how to add a group, choose who's in it, see where it rings from, and remove it, and where groups can be used: in a line's ring order, a phone menu option, and when transferring or adding someone to a call.

Works on: Web app. Updated November 6, 2026. Web page with labeled screenshots: https://www.onyxphone.io/guides/ring-groups

## Before you start

- You need to be an account admin.

## Step 1. Open your ring groups

- Step 1.a: Click your initials at the top right of the screen, then click Team.
- Step 1.b: Scroll down and click Ring groups. Each group shows its members.

![The Ring groups section on the Team page listing four groups with their members.](https://www.onyxphone.io/guides/shots/web-ring-groups-list.webp)

## Step 2. Add a ring group

- Step 2.a: At the bottom of Ring groups, click New group, then type a name in Group name, such as Office.
- Step 2.b: Tick the people who belong in the group.
- Step 2.c: Click Add group.

![The form at the bottom of Ring groups with a new group name typed, people ticked, and the Add group button.](https://www.onyxphone.io/guides/shots/web-ring-groups-add.webp)

## Step 3. Change or remove a group

- Step 3.a: Click a group's name to open it.
- Step 3.b: Change its Group name or tick and clear people, then click Save group.
- Step 3.c: Read Rings from to see which phone menus and ring orders use the group.
- Step 3.d: Click Remove group, then OK, to delete it. A group still used by a phone menu or ring order can't be removed until you change those.

![An open ring group with its name, members, the lines it rings from, and the Save group and Remove group buttons.](https://www.onyxphone.io/guides/shots/web-ring-groups-edit.webp)

## Step 4. Use a group

- Step 4.a: In a line's settings, choose the group in the ring order or as a phone menu option's destination. See Phone menu and call routing.
- Step 4.b: During a call, use Transfer or Add someone and choose the group under Ring groups. Everyone in it who answers that line rings.

## Questions and answers

### Who in a group rings?

Everyone in the group who answers the line the call came in on, on all their devices, within their alert hours. The first to answer takes the call.

### Can one person be in several groups?

Yes. Groups are just named sets of people, so anyone can be in as many as you like.

### What happens if nobody in the group answers?

The call moves to the next step of the line's ring order, or goes to voicemail if there's no next step.

### How are ring groups different from lines?

A line is a phone number. A group is a set of people who can be rung for any line they answer, for example a dispatch team covering three locations.