# How to find your way around the Onyx Phone web app

The Onyx Phone web app is your business phone in a browser tab. This guide is a tour of every part of the screen: the left menu with its unread badges, the line picker, the Ready light, the theme and audio buttons, the account menu where every setting lives, and the Home page with today's calls and what's tagged for you.

Works on: Web app. Updated November 6, 2026. Web page with labeled screenshots: https://www.onyxphone.io/guides/web-app-tour

## Step 1. Use the left menu

- Step 1.a: Click Home for today's calls, missed calls, voicemails, and anything tagged for you.
- Step 1.b: Click Calls for your call history and voicemail. The blue number counts unread missed calls and voicemails.
- Step 1.c: Click Messages for your text conversations. The blue number counts unread texts.
- Step 1.d: Click Keypad to place a call.
- Step 1.e: Click Lines to add lines and change their settings. Only admins see it.

![The left menu of the Onyx Phone web app with Home, Calls, Messages, Keypad, and Lines labeled.](https://www.onyxphone.io/guides/shots/web-tour-menu.webp)

## Step 2. Switch between your lines

- Step 2.a: Click the Line picker at the top of the screen.
- Step 2.b: Click a line to see only its calls and texts, or All my lines to see every line you answer together. The number next to each line counts what's waiting on it.
- Step 2.c: Admins can click Add a line at the bottom of the list.

![The line picker open, listing All my lines, Minneapolis, Rochester, and St. Paul with waiting counts, and Add a line.](https://www.onyxphone.io/guides/shots/web-tour-lines.webp)

## Step 3. Check that your browser is ready for calls

- Step 3.a: Look at the button at the top right. Ready with a green dot means this tab rings for your calls and can place calls. Click it to reconnect if it says otherwise.
- Step 3.b: Click the moon or sun button to switch between the dark and light theme.
- Step 3.c: Click the microphone button to open Audio device settings.
- Step 3.d: Choose your Microphone and Speaker, and use Test Microphone and Test Speaker to check them. Then close the window.

![The top right of the web app with the Ready button, the theme button, and the audio settings button highlighted.](https://www.onyxphone.io/guides/shots/web-tour-ready.webp)

![The Audio device settings window with the Microphone and Speaker choices and the Test Microphone and Test Speaker buttons.](https://www.onyxphone.io/guides/shots/web-tour-audio.webp)

## Step 4. Find your settings in the account menu

- Step 4.a: Click your initials at the top right of the screen.
- Step 4.b: Click My account for your profile, sounds, alert hours, and devices, and, for admins, billing, usage, and business setup.
- Step 4.c: Admins also see Team, Call analytics, Custom reports, Audit log, and API and Zapier.
- Step 4.d: Click Blocked numbers or Desk phones for those settings, Help guides for these guides, or Sign out to sign out of this browser.

![The account menu open from the initials button, listing My account, Team, Call analytics, Custom reports, Audit log, API and Zapier, Blocked numbers, Desk phones, Help guides, and Sign out.](https://www.onyxphone.io/guides/shots/web-tour-account-menu.webp)

## Step 5. Use the Home page

- Step 5.a: Read Tagged for you for calls and texts a teammate asked you to handle. Click Done when you've handled one.
- Step 5.b: Click the Messages tile to see unread texts, or the Team tile to see who is on a call now.
- Step 5.c: Read Today for today's calls and Missed calls and voicemails for calls to return. Click All calls or Voicemail to see more.
- Step 5.d: Admins can rename the account under Account name. Type the new name and click Save name.

![The Home page with Tagged for you, the Messages and Team tiles, Today's calls, and Missed calls and voicemails highlighted.](https://www.onyxphone.io/guides/shots/web-tour-home.webp)

![The Account name card at the bottom of the Home page with the name field and the Save name button.](https://www.onyxphone.io/guides/shots/web-tour-account-name.webp)

## Questions and answers

### Which browsers does Onyx Phone work in?

Current versions of Chrome, Edge, Firefox, and Safari on Windows, Mac, and Chromebook. See supported devices.

### Do I need to keep the Onyx Phone tab open?

Yes, for calls to ring in your browser. Keep one tab open, even behind other windows. Turn on browser notifications to get a pop-up when a call rings. The phone app rings even when it's closed.

### Why don't I see Lines or Team in the menu?

Those are for account admins. Ask an admin on your account if you need a setting changed.

### What does All my lines show?

Calls, voicemails, and texts from every line assigned to you, in one list, with each row naming its line.

### Can I use Onyx Phone on a phone's web browser?

Yes. The website adjusts to small screens, with the menu as tabs at the bottom. For calls on a phone, the iPhone and Android apps work better because they ring even when closed.