# How to move your number from Aircall to Onyx Phone

Aircall business numbers. The account number is the number itself and the PIN is 0000.

## What you'll need from Aircall

- **Account number:** The Aircall number you're moving.
- **PIN:** 0000.
- **Name and address:** exactly as Aircall has them on your account. Copy them from a recent bill.
- **A recent bill:** a PDF or a photo from the last 30 days.

## Get your PIN

1. Nothing to request: enter 0000 as the PIN.

## Good to know

- Download a recent invoice from Aircall's billing settings that shows the number, your name, and your address.
- A suspended or closed Aircall account can't release its numbers.
- Export call recordings first: they stay with Aircall.
- Keep your Aircall service until the move is done, or the number can be lost.

## Then move it to Onyx Phone

1. Start your free trial. You get a temporary local number right away, so you can make and take calls today.
2. Forward your current number to the temporary one if you like (most landlines: dial *72 and the number), so customers reach you here during the move.
3. In Onyx Phone, open Lines, then Begin a port, enter the details above, and attach the bill. Moving a number is free on every plan.
4. Sign the letter of authorization we email you. Nothing starts until it's signed.
5. The carriers confirm a date, usually 3 to 7 business days after you sign. On port day your number replaces the temporary one, and calls you place show it.
6. The temporary number keeps ringing your line for 30 more days, so anyone you gave it to still gets through, then it's released.

Texting registration doesn't come with the number. US carriers approve each business that texts, so register in Onyx Phone when you start the move; approval usually takes one to two weeks, and calling works meanwhile.

## Help from Aircall

Aircall support.

Last checked October 24, 2026. All guides: https://www.onyxphone.io/porting.md