# How to move your number from Dialpad to Onyx Phone

Dialpad business numbers. A company or office admin gets a 4-digit port-out PIN at dialpad.com/portout.

## What you'll need from Dialpad

- **Account number:** Your Dialpad number, or your Dialpad ID from your profile settings. Dialpad support can confirm which they expect.
- **PIN:** A 4-digit port-out PIN.
- **Name and address:** exactly as Dialpad has them on your account. Copy them from a recent bill.
- **A recent bill:** a PDF or a photo from the last 30 days.

## Get your PIN

1. Go to dialpad.com/portout and sign in as a company or office admin.
2. Enter the number and choose Get PIN.

## Good to know

- Each Dialpad office may need its own request.
- Download call recordings first: they stay with Dialpad.
- Keep your Dialpad service until the move is done, or the number can be lost.

## Then move it to Onyx Phone

1. Start your free trial. You get a temporary local number right away, so you can make and take calls today.
2. Forward your current number to the temporary one if you like (most landlines: dial *72 and the number), so customers reach you here during the move.
3. In Onyx Phone, open Lines, then Begin a port, enter the details above, and attach the bill. Moving a number is free on every plan.
4. Sign the letter of authorization we email you. Nothing starts until it's signed.
5. The carriers confirm a date, usually 3 to 7 business days after you sign. On port day your number replaces the temporary one, and calls you place show it.
6. The temporary number keeps ringing your line for 30 more days, so anyone you gave it to still gets through, then it's released.

Texting registration doesn't come with the number. US carriers approve each business that texts, so register in Onyx Phone when you start the move; approval usually takes one to two weeks, and calling works meanwhile.

## Help from Dialpad

Dialpad support chat.

Last checked October 24, 2026. All guides: https://www.onyxphone.io/porting.md