# How to move your number from iPlum to Onyx Phone

iPlum numbers. iPlum charges $19.99 a number to unlock it before it can move.

## What you'll need from iPlum

- **Account number:** In your iPlum dashboard at my.iplum.com.
- **PIN:** Your iPlum account PIN or password.
- **Fee:** $19.99 per number, paid to iPlum. Moving the number to Onyx Phone is free.
- **Name and address:** exactly as iPlum has them on your account. Copy them from a recent bill.
- **A recent bill:** a PDF or a photo from the last 30 days.

## Get your PIN

1. Sign in at my.iplum.com and open Utilities, then Port out.
2. Pay iPlum's unlock fee, right before you start the move with us.

## Good to know

- Texts, voicemail, and call history stay with iPlum; export them first.
- Keep your iPlum service until the move is done, or the number can be lost.

## Then move it to Onyx Phone

1. Start your free trial. You get a temporary local number right away, so you can make and take calls today.
2. Forward your current number to the temporary one if you like (most landlines: dial *72 and the number), so customers reach you here during the move.
3. In Onyx Phone, open Lines, then Begin a port, enter the details above, and attach the bill. Moving a number is free on every plan.
4. Sign the letter of authorization we email you. Nothing starts until it's signed.
5. The carriers confirm a date, usually 3 to 7 business days after you sign. On port day your number replaces the temporary one, and calls you place show it.
6. The temporary number keeps ringing your line for 30 more days, so anyone you gave it to still gets through, then it's released.

Texting registration doesn't come with the number. US carriers approve each business that texts, so register in Onyx Phone when you start the move; approval usually takes one to two weeks, and calling works meanwhile.

## Help from iPlum

iPlum support.

Last checked October 24, 2026. All guides: https://www.onyxphone.io/porting.md