# How to move your number from Nextiva to Onyx Phone

Nextiva business numbers. Nextiva's porting team sends the port-out PIN when you ask for it.

## What you'll need from Nextiva

- **Account number:** On your Nextiva bill, or ask Nextiva support.
- **PIN:** A port-out PIN from Nextiva's porting team. Ask for a customer service record (CSR) too, which lists the exact name and address on the numbers.
- **Name and address:** exactly as Nextiva has them on your account. Copy them from a recent bill.
- **A recent bill:** a PDF or a photo from the last 30 days.

## Get your PIN

1. Email Nextiva's porting team at porting@nextiva.com, or open a support ticket, with the list of numbers you're moving.
2. Ask for the port-out PIN and a customer service record for those numbers.

## Good to know

- Check your Nextiva agreement for a notice period before you cancel.
- Don't close the Nextiva account until every number has moved.
- Keep your Nextiva service until the move is done, or the number can be lost.

## Then move it to Onyx Phone

1. Start your free trial. You get a temporary local number right away, so you can make and take calls today.
2. Forward your current number to the temporary one if you like (most landlines: dial *72 and the number), so customers reach you here during the move.
3. In Onyx Phone, open Lines, then Begin a port, enter the details above, and attach the bill. Moving a number is free on every plan.
4. Sign the letter of authorization we email you. Nothing starts until it's signed.
5. The carriers confirm a date, usually 3 to 7 business days after you sign. On port day your number replaces the temporary one, and calls you place show it.
6. The temporary number keeps ringing your line for 30 more days, so anyone you gave it to still gets through, then it's released.

Texting registration doesn't come with the number. US carriers approve each business that texts, so register in Onyx Phone when you start the move; approval usually takes one to two weeks, and calling works meanwhile.

## Help from Nextiva

Nextiva support. Or email porting@nextiva.com.

Last checked October 24, 2026. All guides: https://www.onyxphone.io/porting.md