# How to move your number from Vonage to Onyx Phone

Vonage home and business phone numbers. You need your account number and account PIN or password.

## What you'll need from Vonage

- **Account number:** Your Vonage account number, on your bill and in your online account.
- **PIN:** Your Vonage account PIN or password. If you don't have one, Vonage support can give it to you.
- **Name and address:** exactly as Vonage has them on your account. Copy them from a recent bill.
- **A recent bill:** a PDF or a photo from the last 30 days.

## Get your PIN

1. Check your Vonage account settings, or ask Vonage support for the PIN they'll accept for a port-out.

## Good to know

- Business accounts may need extra authorization from the account owner.
- If Vonage is part of a bundle, ask how moving the number changes your price.
- Keep your Vonage service until the move is done, or the number can be lost.

## Then move it to Onyx Phone

1. Start your free trial. You get a temporary local number right away, so you can make and take calls today.
2. Forward your current number to the temporary one if you like (most landlines: dial *72 and the number), so customers reach you here during the move.
3. In Onyx Phone, open Lines, then Begin a port, enter the details above, and attach the bill. Moving a number is free on every plan.
4. Sign the letter of authorization we email you. Nothing starts until it's signed.
5. The carriers confirm a date, usually 3 to 7 business days after you sign. On port day your number replaces the temporary one, and calls you place show it.
6. The temporary number keeps ringing your line for 30 more days, so anyone you gave it to still gets through, then it's released.

Texting registration doesn't come with the number. US carriers approve each business that texts, so register in Onyx Phone when you start the move; approval usually takes one to two weeks, and calling works meanwhile.

## Help from Vonage

Vonage support.

Last checked October 24, 2026. All guides: https://www.onyxphone.io/porting.md