Pick Dialpad if
- You run a sales or support team that wants live AI transcription and coaching.
- You'll pay yearly and want Dialpad's annual price.
Compare / Dialpad
Onyx Phone vs Dialpad
Dialpad built its phone system around AI: live transcription, call summaries, and coaching. Onyx Phone is a simpler shared business phone with AI summaries of recorded calls on Business, at a lower price and with no seat minimum on any plan.
Prices side by side
| Plan | Billed monthly | Billed yearly, per month | Charged |
|---|---|---|---|
| Dialpad Standard | $27 | $15 | Per user |
| Dialpad Pro | $35 | $25 | Per user |
| Onyx Phone Starter | $17 | $13 | Per user |
| Onyx Phone Business | $29 | $21 | Per user |
| Onyx Phone Scale | $42 | $32 | Per user |
Dialpad's list prices from its pricing page, checked on October 24, 2026, before taxes and fees. Prices change, so check theirs before you decide.
What a team of five pays each month
Five people on Onyx Phone Starter cost $85 a month, billed monthly, with a number included for each person. Dialpad Standard is $135 a month, billed monthly for the same five people. That is $50 more each month, about $600 a year.
Dialpad's yearly prices are much lower than its monthly ones. Pro has a three-user minimum, so the smallest Pro bill is three seats. Onyx Phone's plans start at one user, monthly or yearly, and yearly billing saves up to 27%.
Where Dialpad is stronger
- Live transcription during calls, and AI coaching and sentiment for sales and support teams.
- Video meetings and contact center products from the same company.
- Lower yearly price for Standard if you pay a year up front.
Where Onyx Phone is stronger
- $17 per user billed monthly, against $27 for Dialpad Standard.
- No seat minimum on any plan.
- Desk phones, the browser, and the iPhone and Android apps ring together.
- Missed-call text-back and a robocall screen on every plan.
- Unlimited business texting for each user on every plan.
Which one fits
Pick Onyx Phone if
- You want monthly billing at a low price.
- You have one or two people, or want plans without a seat minimum.
- AI summaries after the call are enough.
Switching from Dialpad
Start a 7-day free trial and you get a temporary local number right away, so calls work while your Dialpad number moves over. Moving the number is free and usually takes 3 to 7 business days once you sign. Keep your Dialpad service until the move is done. How to move your number from Dialpad covers the account number and PIN it asks for.
Questions
Does Onyx Phone transcribe calls like Dialpad?
On Business, Onyx Phone records answered calls and writes a short summary of each, with what needs following up. It doesn't transcribe live during the call. Every plan transcribes voicemail.
How do I leave Dialpad?
The Dialpad porting guide covers how to get your account details and move the number.
Included on every plan
Starter is $17, Business is $29, Scale is $42 per user a month, or less billed yearly. The plan includes a business number for each user and unlimited calling and texting in the US and Canada. Every plan starts with a 7-day free trial, and moving your current number over is free.