Onyx Phone Business lines
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Industries / Property managers

A business phone for property managers

Residents call about leaks, applicants call about showings, and owners call about everything else. Onyx Phone gives a small property management team separate lines with their own teams and hours, and one shared history for each.

A line for each job

Run leasing, maintenance, and an after-hours emergency line as separate lines, each with its own number, people, and business hours. Leasing agents see leasing calls; the maintenance crew sees maintenance. Each extra line is $5 a month.

After-hours emergencies

Keep the emergency line open around the clock and let each on-call person's alert hours decide who it rings. Callers who don't get through leave a voicemail, transcribed and emailed to the office, and can get a text back right away.

Texting with residents and applicants

Unlimited two-way texting on every plan: showing confirmations, maintenance updates, and photos of the problem from the resident. STOP and START opt-outs are handled for you.

See where calls slip through

Call analytics on Business shows each line's missed-call rate, busiest hours, and who answers, so you can staff leasing for Saturday showings and know whether maintenance calls are being picked up.

Getting started

  1. Create a login and pick a plan. Checkout saves a card for the 7-day free trial, and nothing is charged until it ends.
  2. Confirm your business and its 911 address, and get a local number on the spot. Bringing your own number? You answer on a temporary one while it moves over, for free.
  3. Choose where calls ring, write what callers hear, invite your team, and register for texting. Then answer in the browser, the iPhone and Android apps, or a desk phone. How it works has the details.

Included on every plan

Starter is $17, Business is $29, Scale is $42 per user a month, or less billed yearly. The plan includes a business number for each user and unlimited calling and texting in the US and Canada. Every plan starts with a 7-day free trial, and moving your current number over is free.

Try it free See pricing

Questions

Can residents text the maintenance line?

Yes. Every line can send and receive texts once US carriers approve your business for texting.

Can we have an emergency line that only rings the on-call person?

Yes. Give it 24-hour business hours and let each person's alert hours decide when they're rung.

Business hours and after-hours

Set open hours for each line, play an after-hours message, and let each person pick when calls ring them. Phones stay quiet off the clock. Every plan.

Call analytics

See missed-call rate, time to answer, busiest hours, and who answers, for each line over 7, 30, or 90 days. On Business and Scale.

Shared business number

One business number that rings everyone who answers it, in the browser, the phone apps, and desk phones. Calls, texts, and voicemail in one shared history.