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Today’s calls, unread voicemails, and whether this browser can ring. One line at a time. Switch lines from the top of the desk.
Product
What the desk does
Onyx Phone is the place you answer a business line. It is not a CRM, and it is not a texting product yet.
On today
Calls
The call log and the voicemail inbox are the same list. Filter to voicemails when you want the ones with a recording. Play it, download it, and save notes.
Keypad
Call from a line you are assigned to. The caller ID is that line’s number. Answer a new call by holding the current one.
Lines and team
Account admins see the lines on the account and can add one while the plan is active. Teammates see only the lines you assign. The same login opens the website and the phone app.
How a call rings
Choose the browser and the phone app, or also ring a phone number you enter. The first person to answer takes the call. You can play a short greeting first.
Robocall screen
Optional. Callers hear “Press 1 to speak with someone.” If nobody presses a key within 5 seconds, the call goes to voicemail and your phone does not ring.
Voicemail email
Save an address on the line and a new voicemail can be emailed there, recording attached, when mail delivery is configured for the site.
Light and dark
The website, the iPhone app, and the Android app each remember their own theme on that device. Dark is the default. The choice is not stored on your user account.
Not on today
US texting
The Messages screen is in the desk. Sending and receiving US SMS waits on A2P 10DLC. Read the texting page.
Locked iPhone
You can sign in on the iPhone app. A locked iPhone does not ring yet. Read the phone app page.
Porting in the app
The number from signup is new. Already advertise a number? Every plan includes porting it over. Request a port-in and we start it with you. Guided porting inside the app is on the roadmap.