Onyx Phone Business lines
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Features / Caller ID name and verified calls

Show your business name, not Spam Likely

Customers answer when they recognize the caller. Verify your business once, and Onyx Phone files a caller ID name for each line and signs your calls as verified, so the people you call are less likely to see "Spam Likely".

Caller ID name (CNAM)

Set the name people see when a line calls them, up to 15 characters, like "Smith Plumbing". Onyx Phone files it with the carriers once your business is verified and shows its status. Not every phone or carrier shows caller names, but many do.

Verified calls (STIR/SHAKEN)

US carriers check whether a call really comes from the business that owns the number. After verification, Onyx Phone signs every call from your numbers with the highest level of attestation, including numbers you add or port later. Verified calls are less likely to be labeled as spam or blocked.

Business verification

Verification asks for your legal business name, type, industry, EIN, website, address, and an authorized representative. It's filed with the carriers, and Onyx Phone checks the status for you. An account with several businesses verifies each one, and each line belongs to its own business.

See who's calling you

Turn on caller names for incoming calls and Onyx Phone looks up the registered name of each caller. It's optional because it costs about a cent a call.

Getting started

  1. Create a login and pick a plan. Checkout saves a card for the 7-day free trial, and nothing is charged until it ends.
  2. Confirm your business and its 911 address, and get a local number on the spot. Bringing your own number? You answer on a temporary one while it moves over, for free.
  3. Choose where calls ring, write what callers hear, invite your team, and register for texting. Then answer in the browser, the iPhone and Android apps, or a desk phone. How it works has the details.

Included on every plan

Starter is $17, Business is $29, Scale is $42 per user a month, or less billed yearly. The plan includes a business number for each user and unlimited calling and texting in the US and Canada. Every plan starts with a 7-day free trial, and moving your current number over is free.

Try it free See pricing

Questions

What is CNAM?

Caller ID name: the name shown with your number on phones that display names. Onyx Phone files it for each line after your business is verified.

Why do my business calls show as Spam Likely?

Usually because the number isn't verified, or has been flagged after a lot of calls. Verified calls carry the carriers' highest attestation, which makes spam labels less likely.

Does it cost extra?

Caller ID names and verified calls are included. Showing the names of people who call you is optional, at about a cent a call.

Robocall screening

Callers press 1 to confirm they're a real person and ring through; robocalls go to voicemail, and nobody's phone rings. Every plan, switched on per line.

Shared business number

One business number that rings everyone who answers it, in the browser, the phone apps, and desk phones. Calls, texts, and voicemail in one shared history.

Call analytics

See missed-call rate, time to answer, busiest hours, and who answers, for each line over 7, 30, or 90 days. On Business and Scale.