Industries / Contractors
A business phone for contractors
General contractors, remodelers, roofers, and builders juggle homeowners, subs, suppliers, and inspectors on one phone. Onyx Phone gives the company a number of its own, routes calls to the right people, and keeps a record of who said what.
Route calls to estimators or the field
On Business, a phone menu sends new projects to the estimators' ring group and current jobs to the project managers. Transfers move a caller to the right person, and ring order tries the office before the field.
A record of every conversation
Call recording with AI summaries on Business captures what was agreed: change orders, delivery windows, the homeowner's color choice. Callers hear a recording notice first. Notes on each call keep the context for the rest of the team.
Keep personal numbers private
Project managers call homeowners from the business number on the iPhone and Android apps or in the browser, so a job doesn't follow them home and their cell isn't on every sub's list. When someone leaves, remove them and the number stays with the company.
Connect your project tools
Through Zapier, calls and voicemails can create requests in Jobber, contacts in HubSpot, or rows in a project spreadsheet.
Getting started
- Create a login and pick a plan. Checkout saves a card for the 7-day free trial, and nothing is charged until it ends.
- Confirm your business and its 911 address, and get a local number on the spot. Bringing your own number? You answer on a temporary one while it moves over, for free.
- Choose where calls ring, write what callers hear, invite your team, and register for texting. Then answer in the browser, the iPhone and Android apps, or a desk phone. How it works has the details.
Included on every plan
Starter is $17, Business is $29, Scale is $42 per user a month, or less billed yearly. The plan includes a business number for each user and unlimited calling and texting in the US and Canada. Every plan starts with a 7-day free trial, and moving your current number over is free.
Questions
Can I record calls with homeowners?
On Business and Scale, yes, on lines where you turn recording on. Callers hear "This call may be recorded" first. Check consent rules in your state.
What happens to the number when a project manager leaves?
The number belongs to the company. Remove the person from the team and they lose access to every line.
Related
Call recording and AI summaries
Record answered calls and read a short AI summary of each, with what needs following up, in call history. Callers hear a recording notice first. On Business.
Phone menu (IVR)
Press 1 for sales, 2 for service: a phone menu sends each caller to the right person, ring group, or voicemail. On every plan, Starter included.
Jobber
Turn missed calls, voicemails, and texts to your Onyx Phone line into Jobber requests on the right client, with the voicemail transcript in the notes.