Industries / Plumbers
A business phone for plumbing companies
A burst pipe doesn't wait for voicemail. Onyx Phone rings the office and the techs on one business number, texts back the callers nobody could reach, and keeps an emergency line open while everyone else's phone stays quiet.
Answer from the van, the office, or the job
The number on your trucks rings everyone on the line at once: the dispatcher in the browser, the owner on a desk phone, and the techs on the iPhone and Android apps. The first one free takes it. Customers only ever see the business number, even when a tech calls them back from the road.
Don't lose the emergency job
When everyone has their hands in a crawl space, missed-call text-back texts the caller from your number a couple of minutes later. Replies go to a shared conversation the whole team can see. Voicemails arrive as transcripts, so you can tell "water heater quote" from "flooding basement" without listening.
An after-hours line that rings the on-call tech
Give the main line normal business hours and run a second line for emergencies, open around the clock. Each tech sets alert hours for the nights they're on call, so the emergency line only rings whoever's covering.
- Main line: office hours, after-hours message, voicemail with transcripts.
- Emergency line: always open, rings only the on-call tech's alert hours.
- Each extra line is $5 a month.
Into the job system
Through Zapier, missed calls and voicemails can become requests in Jobber or customers in Housecall Pro, with the transcript attached. On Starter, a phone menu can split new work from emergencies before the phone rings.
Getting started
- Create a login and pick a plan. Checkout saves a card for the 7-day free trial, and nothing is charged until it ends.
- Confirm your business and its 911 address, and get a local number on the spot. Bringing your own number? You answer on a temporary one while it moves over, for free.
- Choose where calls ring, write what callers hear, invite your team, and register for texting. Then answer in the browser, the iPhone and Android apps, or a desk phone. How it works has the details.
Included on every plan
Starter is $17, Business is $29, Scale is $42 per user a month, or less billed yearly. The plan includes a business number for each user and unlimited calling and texting in the US and Canada. Every plan starts with a 7-day free trial, and moving your current number over is free.
Questions
Can my plumbers answer the business line on their own phones?
Yes. The iPhone and Android apps ring even when the phone is locked, and calls go out from the business number.
Can I keep the number on my trucks?
Yes. Porting is free on every plan and usually takes 3 to 7 business days. You answer on a temporary number until it moves.
What does it cost for a shop with five people answering?
Five users on Starter is five times $17 a month, with a number and unlimited calling and texting for each.
Related
Missed-call text-back
When nobody can answer, Onyx Phone texts the caller from your business number a couple of minutes later, so the job doesn't go to the next number they try.
Business hours and after-hours
Set open hours for each line, play an after-hours message, and let each person pick when calls ring them. Phones stay quiet off the clock. Every plan.
Jobber
Turn missed calls, voicemails, and texts to your Onyx Phone line into Jobber requests on the right client, with the voicemail transcript in the notes.