Questions people ask before they pay

Yes. Payment buys a new US local number. Already have a number on Comcast or another carrier? Every plan includes porting it over: one number on Desk, up to four on Shop, up to twenty on Enterprise. Request a port from the contact page and we start it with you. Your current carrier keeps the line until the port completes.

Not yet. US SMS waits on A2P 10DLC approval. The Messages screen is there. The messages are not.

The iPhone app can sign in. A locked iPhone does not ring yet. Android can ring after you allow notifications and full-screen alerts. The browser can ring while it is Ready.

No. Desk is $29 a month for the account and one number. Teammates are included. They only see the lines you assign.

A call with a recording you can play. A missed call that never left audio stays in the call list as a missed call. It is not counted as a voicemail.

Voicemail is recorded when the caller leaves a message. Outbound calls from the keypad are recorded from the moment they are answered. An answered inbound call is logged. Do not assume every inbound conversation has a recording. You are responsible for any notice your state requires before a recording.

Outbound calling pauses. The number and the call history stay. They are not deleted because a payment failed or a subscription ended.

Shop is $79 a month for four lines, and Enterprise is $249 for twenty. Past your plan, each extra line is a small monthly add-on. See usage and add-ons. Desk checkout is the one-line plan.

No. The desk keeps the call. Your job system keeps the customer. A connection between them is custom work, and it is not built. See integrations.

The website and the phone app use the same email and password. Sign in.