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Industries / HVAC companies

A business phone for HVAC companies

HVAC phones go quiet for weeks, then ring all day the first hot or cold week of the season. Onyx Phone helps a small team answer more of those calls: ring the office first and the techs next, text back the callers you miss, and see when the rush actually happens.

Ring the office first, then the techs

On Business, ring order rings the office group first and moves on to the techs if nobody there picks up. A phone menu can send maintenance plans to the office and no-heat calls straight to the techs. On every plan, everyone on a line can ring at once.

Busy season without losing calls

Missed-call text-back answers the callers nobody could reach, from your business number, a couple of minutes later. Call analytics on Business shows the missed-call rate and the busiest hours of the week, so you know when to put another person on the phones.

Calls that move between people

The office answers, then transfers the caller to the tech who did the install, staying on to introduce them or handing it straight over. Call notes and recordings with AI summaries keep the details in one place for whoever calls back.

Connected to your field software

Through Zapier, calls and voicemails can create customers in Housecall Pro or requests in Jobber.

Getting started

  1. Create a login and pick a plan. Checkout saves a card for the 7-day free trial, and nothing is charged until it ends.
  2. Confirm your business and its 911 address, and get a local number on the spot. Bringing your own number? You answer on a temporary one while it moves over, for free.
  3. Choose where calls ring, write what callers hear, invite your team, and register for texting. Then answer in the browser, the iPhone and Android apps, or a desk phone. How it works has the details.

Included on every plan

Starter is $17, Business is $29, Scale is $42 per user a month, or less billed yearly. The plan includes a business number for each user and unlimited calling and texting in the US and Canada. Every plan starts with a 7-day free trial, and moving your current number over is free.

Try it free See pricing

Questions

Can techs answer the business line in the field?

Yes, on the iPhone or Android app, which rings even when the phone is locked. Calls they make show the business number.

Can we handle more calls in summer without paying for extra people all year?

Plans are per user. Add teammates when the season starts and remove them when it ends, and the bill follows the number of people on the account.

Ring groups and simultaneous ring

Ring everyone on a line at once, or ring groups like Office and Crew in turn. Simultaneous ring on every plan; ring groups and ring order on Business.

Call analytics

See missed-call rate, time to answer, busiest hours, and who answers, for each line over 7, 30, or 90 days. On Business and Scale.

Housecall Pro

Create Housecall Pro customers from new callers and keep missed calls and voicemails in front of the office, through the Onyx Phone app for Zapier.