Pick Aircall if
- You run an outbound sales or support team that needs queues and a dialer.
- You need a built-in integration Onyx Phone only reaches through Zapier.
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Onyx Phone vs Aircall
Aircall is a cloud phone built for sales and support teams, with call queues, a power dialer, and a large app marketplace. It sells plans in blocks of at least three licenses. Onyx Phone is for small teams sharing a business number, and starts at one user.
Prices side by side
| Plan | Billed monthly | Billed yearly, per month | Charged |
|---|---|---|---|
| Aircall Essentials | $40 | $30 | Per user |
| Aircall Professional | $70 | $50 | Per user |
| Onyx Phone Starter | $17 | $13 | Per user |
| Onyx Phone Business | $29 | $21 | Per user |
| Onyx Phone Scale | $42 | $32 | Per user |
Aircall's list prices from its pricing page, checked on October 24, 2026, before taxes and fees. Prices change, so check theirs before you decide.
What a team of five pays each month
Five people on Onyx Phone Starter cost $85 a month, billed monthly, with a number included for each person. Aircall Essentials is $200 a month, billed monthly for the same five people. That is $115 more each month, about $1,380 a year.
Aircall's plans need at least three licenses, so the smallest Essentials bill is three seats a month even for one or two people. Its AI features vary by plan and some cost extra. Onyx Phone has no seat minimum, and call recording with AI summaries is part of Business.
Where Aircall is stronger
- Call center tools: queues, a power dialer on Professional, and supervisor features.
- A large marketplace of built-in integrations with CRMs and help desks.
Where Onyx Phone is stronger
- No three-license minimum. Start with one user.
- $17 per user billed monthly, against $40 for Aircall Essentials.
- Unlimited business texting for each user on every plan.
- Desk phones and the browser ring together.
- A robocall screen and missed-call text-back.
Which one fits
Pick Onyx Phone if
- You have fewer than three people answering.
- You need a shared business phone, not a call center.
Switching from Aircall
Start a 7-day free trial and you get a temporary local number right away, so calls work while your Aircall number moves over. Moving the number is free and usually takes 3 to 7 business days once you sign. Keep your Aircall service until the move is done. How to move your number from Aircall covers the account number and PIN it asks for.
Questions
Does Aircall have a minimum number of users?
Aircall's published plans start at three licenses. Onyx Phone starts at one user.
How do I move my number from Aircall?
The Aircall porting guide covers it.
Included on every plan
Starter is $17, Business is $29, Scale is $42 per user a month, or less billed yearly. The plan includes a business number for each user and unlimited calling and texting in the US and Canada. Every plan starts with a 7-day free trial, and moving your current number over is free.