Android
Android 12 or newer.
For calls to ring full screen when the phone is locked or asleep, allow the microphone, notifications, full-screen notifications, and Appear on top, and set the app's battery use to Unrestricted. Android setup guide.
Supported devices
What Onyx Phone runs on
Your lines ring on the phone app, in a browser, and on desk phones, all at once. Any of them can answer. Here is what each one needs. If your device isn't listed, or something here doesn't match what you see, tell us on the contact form.
iPhone
iOS 16 or newer. Calls ring like a regular iPhone call, even when the phone is locked.
Allow the microphone, and let Onyx Phone through any Focus you use during work hours. iPhone setup guide.
Web browsers
The current version of Chrome, Microsoft Edge, Firefox, or Safari on a Mac or Windows computer. Allow the microphone once, and keep an Onyx Phone tab open: closing the last tab stops calls ringing in that browser.
On a phone, use the app instead. Mobile browsers stop ringing when the screen locks. More about browser calling.
Desk phones
These set themselves up from one web address:
- Yealink T46U: Desk phone
- Yealink T54W: Desk phone with Wi-Fi
- Yealink W73P: Cordless (DECT base and handset)
Most other SIP desk phones, including Poly, Grandstream, Snom, and Fanvil, work with a few settings typed in. More about desk phones.
Declining or ignoring a call
- Decline sends the caller to voicemail for everyone.
- Ignore stops the ringing on that phone or browser only. The call keeps ringing for the rest of your team. It's on the Android ringing screen and banner, and in the browser.
- On an iPhone, press the side button or a volume button once to silence the ring. That works the same as Ignore. Pressing the side button twice declines the call.
Known issues
- Android 14: Bluetooth or car audio stops switching. If the app closes unexpectedly while a call is ringing, Android 14 can stop handing the app's calls to its call system until the phone restarts. Calls still ring and connect, but you can't move them to a Bluetooth headset or your car, and a regular cell call that comes in during a business call isn't handled. Restart the phone to fix it.
- Android: calls stop ringing after the phone sits idle. Some phones put apps to sleep to save battery. Set Onyx Phone's battery use to Unrestricted, and on Samsung take it off the Sleeping apps and Deep sleeping apps lists. The Android setup guide shows where, with steps for Samsung Galaxy, Google Pixel, Motorola, OnePlus, Xiaomi, Redmi and POCO.
- Browser: no ring after the computer wakes up. The browser drops its connection while the computer sleeps. Open or reload the Onyx Phone tab. If the keypad shows Try again, click it.
Keeping up to date
The website updates by itself. Keep the phone app updated too: new features and fixes reach only the latest version. When Apple or Google release a new version of Android or iOS, we test the apps on it and list any problems here.