Your data

Delete your account

This is how to delete an Onyx Phone account, or just your own login, whether you use the website, the Android app, or the iPhone app. In either app, open the menu (⋮) and choose Delete account to come to this page.

If you're the account's admin

Deleting the account deletes everything on it, for everyone on your team.

1. Sign in on the website.
2. Open Delete the account (also on Billing).
3. Type the account's name to confirm, and choose Delete.

Billing stops at once. Everything stays for 30 days so a mistake can be undone, then the account's numbers, lines, call history, recordings, voicemails, texts, and logins are deleted.

If you're a teammate

Your login belongs to your business's Onyx Phone account. Ask an admin there to remove you on Team: your login stops working right away, and your phones stop ringing. Or ask us through the contact form with the email you sign in with, and we'll delete your login.

What stays

• Calls and texts you handled stay in your business's history, because they belong to the business, until the business deletes its account.
• A record that the account was closed, and the invoices our payment processor keeps for tax and accounting.

Sooner, or just part of it

To have the account deleted before the 30 days are up, or to remove one line, recording, or voicemail, use the contact form. Our privacy policy says what we keep and why.