How to port your number from iPlum

What you'll need from iPlum

Account number: In your iPlum dashboard at my.iplum.com.
PIN: Your iPlum account PIN or password.
Fee: $19.99 per number, paid to iPlum. Moving the number to Onyx Phone is free.
Name and address: Exactly as iPlum has them on your account. Copy them from a recent bill.
A recent bill: A PDF or a photo from the last 30 days.

Get your PIN

Sign in at my.iplum.com and open Utilities, then Port out.
Pay iPlum's unlock fee, right before you start the move with us.

Good to know

Texts, voicemail, and call history stay with iPlum; export them first.
Keep your iPlum service until the move is done, or the number can be lost.

Then move it to Onyx Phone

Start your free trial. You get a temporary local number right away, so you can make and take calls today.
Forward your current number to the temporary one if you like (most landlines: dial *72 and the number), so customers reach you here during the move.
In Onyx Phone, open Lines, then Begin a port, enter the details above, and attach the bill. Moving a number is free on every plan.
Sign the letter of authorization we email you. Nothing starts until it's signed.
The carriers confirm a date, usually 3 to 7 business days after you sign. On port day your number replaces the temporary one, and calls you place show it.
The temporary number keeps ringing your line for 30 more days, so anyone you gave it to still gets through, then it's released.

Texting registration doesn't come with the number. US carriers approve each business that texts, so register in Onyx Phone when you start the move; approval usually takes one to two weeks, and calling works meanwhile.

Try Onyx Phone free

Help from iPlum

iPlum support.

Questions about moving from iPlum

How long does it take to move a number from iPlum?

Usually 3 to 7 business days after you sign the letter of authorization. iPlum and Onyx Phone's carrier confirm the date, and you get an email at each step.

Will my phone stop working while the number moves?

No. Keep your iPlum service until the move is done. You answer on a temporary Onyx Phone number in the meantime, and you can forward your current number to it so customers reach you either way.

Does moving my number cost anything?

Moving it to Onyx Phone is free on every plan. iPlum charges its own fee: $19.99 per number, paid to iPlum.

Can I text from the number as soon as it moves?

Texting registration doesn't come with the number. US carriers approve each business that texts, so register in Onyx Phone when you start the move; approval usually takes one to two weeks, and calling works meanwhile.

What if iPlum turns the move down?

Onyx Phone shows what the carrier said, and you can fix the details and send it again. The usual reasons: the account number, name, or address doesn't match what the carrier has. Copy them from a recent bill; the PIN expired or was replaced. Get a new one and send the request again.

Can I move a toll-free number?

Not from the app yet. Guides cover US local and mobile numbers. For a toll-free number, tell us on the contact form and we'll arrange it.