Help
Onyx Phone guides
Every part of Onyx Phone, one click at a time. Each guide numbers its steps (Step 1, Step 1.a, Step 1.b) and marks the same numbers on labeled screenshots of the web app and the iPhone and Android apps, so you always know where to click next.
Getting started
- How to sign up for Onyx Phone and set up your business phone number Start an Onyx Phone free trial and set up your business phone: create a login, get or bring a number, choose how calls ring, set hours, and invite your team. Web app
- How to find your way around the Onyx Phone web app A tour of the Onyx Phone web app: the left menu, switching lines, the Ready light, audio settings, the account menu, and the Home page. Web app
- How to set up and use the Onyx Phone app on iPhone and Android Install the Onyx Phone app on iPhone or Android, sign in, check your lines are ready, allow full-screen calls, and find the tabs and Settings menu. Android appiPhone app
- How to sign in, sign out, and reset your Onyx Phone password Sign in to Onyx Phone on the web, iPhone, or Android with one login, accept a team invitation, reset a forgotten password, change your password, and sign out. Web appAndroid appiPhone app
Calls and voicemail
- How to make business calls from your web browser Place business calls from your computer with Onyx Phone. Pick the line your caller ID shows, dial, call back missed callers, and call teammates by name. Web app
- How to answer and manage business calls in your web browser Answer business calls in your browser with Onyx Phone: accept, ignore, or reject, then hold, mute, add someone, transfer, take a second call, and hang up. Web app
- How to make and answer business calls in the Onyx Phone app Make and answer business calls on iPhone or Android: answer or decline, then mute, keypad, speaker, hold, swap, merge, add someone, and transfer. Android appiPhone app
- How to see your call history, recordings, and call details Find any business call in Onyx Phone. Filter missed and outgoing calls, play recordings, read AI summaries and transcripts, and add notes for your team. Web app
- How to listen to, return, and delete business voicemails Check business voicemail on the web, iPhone, or Android: play messages, read transcripts, call back, mark them returned, and delete or restore them. Web appAndroid appiPhone app
- How to flag a call or text and tag a teammate to follow up Hand off a call, voicemail, or text in Onyx Phone: flag it for review, tag the teammate who should follow up with a note, and mark it done. Web app
- How to block spam calls and texts on your business number Block spam calls and texts on your business lines. Block on one line or all, choose what blocked callers hear, block hidden caller ID, and unblock. Web appAndroid appiPhone app
Texting
- How to send and receive business texts from your computer Text customers from your business number in any browser. Start a text, reply, send photos, mark texts read or unread, and delete or block a number. Web app
- How to text customers from the Onyx Phone app Text customers from your business number on iPhone or Android. Pick a line, search, start a text, send photos, call back, block, or delete a conversation. Android appiPhone app
- How to see and restore deleted text conversations Admins can see every deleted text conversation on an Onyx Phone line, who deleted it and when, restore it, and choose who may delete texts. Web app
- How to register your business for texting (A2P 10DLC) Register your Onyx Phone lines with US carriers for business texting (A2P 10DLC): describe your texts, how people opt in, add samples, and send it. Web app
Lines and call routing
- How to add a business phone line and choose its number Add a business line in Onyx Phone: name it, search for a local number by area code, set its 911 address, and start taking calls, or bring your own number. Web app
- How to move your existing business number to Onyx Phone Move your business number to Onyx Phone from AT&T, Verizon, Comcast, or any carrier: fill in the port request, upload a bill, sign, and track it. Web app
- How to set how a business line rings and what voicemail says Set how an Onyx Phone line rings: browsers, phone apps, and desk phones, ring time, the greeting, voicemail greeting, and voicemail by email. Web app
- How to set up a phone menu, ring order, and robocall filter Build a phone menu (press 1 for sales) in Onyx Phone, ring teammates in order, forward calls to another number, and screen robocalls. Web app
- How to set business hours and an after-hours message for a phone line Set open and closed hours for each Onyx Phone line, pick its time zone, and play an after-hours message before callers leave a voicemail. Web app
- How to set your caller ID name, record calls, and text back missed callers Set the caller ID name people see when you call, show incoming callers' names, record calls with AI summaries, and text back callers you missed. Web app
- How to choose the voice, ringing music, and hold music callers hear Pick from 12 voices for your greeting, phone menu, and voicemail greeting in Onyx Phone, choose ringing and hold music or upload your own, and preview each one. Web app
Team and your profile
- How to invite teammates and choose which lines they answer Invite teammates to Onyx Phone by email or in bulk, choose the lines each person answers, give extensions, let them call each other, or remove someone. Web app
- How to set up ring groups to ring a set of teammates together Make ring groups in Onyx Phone, like Office or Dispatch, to ring a set of teammates together, transfer calls to them, and use them in phone menus. Web app
- How to set your alert hours so business calls ring only when you're working Choose when business calls ring you and texts alert you in Onyx Phone. Set weekly hours, custom hours per line, or any hour, on web, iPhone, or Android. Web appAndroid appiPhone app
- How to change your ringtone, text tone, and browser notifications Pick your ring and text tone in Onyx Phone, turn on browser pop-up notifications, and set your team's default sounds, on the web, iPhone, or Android. Web appAndroid appiPhone app
- How to update your profile and sign out of devices and browsers Change your name, email, and voicemail greeting in Onyx Phone, and see every phone and browser signed in as you, with a button to sign each one out. Web app
Account, billing, and compliance
- How to use My account to manage your profile, billing, and compliance My account puts your Onyx Phone profile, devices, billing, usage, and business setup (verification, texting, 911) on one page, with the next step for each. Web app
- How to verify your business for caller ID and spam protection Verify your business in Onyx Phone to show your caller ID name, sign calls against spam labels, and unlock texting. Run several businesses on one account. Web app
- How to register a 911 address for each business phone line Register a 911 address for each Onyx Phone line so dispatchers know where to go, accept the 911 notice, and check each line's 911 status. Web app
- How to change your plan, update your card, download invoices, or cancel Manage Onyx Phone billing: switch plans or to yearly, update the card on file, download invoice PDFs, see your renewal date, and cancel or keep your plan. Web app
- How to check your usage and extra charges See your Onyx Phone usage for the billing period, what's included with your plan, any extra charges so far, usage by line, and past periods. Web app
- How to see call analytics and build custom call reports See incoming and missed calls, answer times, your busiest hours, and who answers in Onyx Phone call analytics, then build and pin custom reports. Web app
- How to see who changed your phone system settings with the audit log Use the Onyx Phone audit log to see every change to your lines, team, billing, and compliance settings, who made it, when, and the before and after values. Web app
- How to connect Onyx Phone to Zapier, AI assistants, and your own software Connect Onyx Phone to Zapier, Claude, ChatGPT, or your own software: add the Zapier app, connect an AI assistant, and make or revoke API keys. Web app
- How to add and set up a desk phone (Yealink, Grandstream, or any SIP phone) Add an office desk phone to Onyx Phone: pick the model and line, set its 911 location, let a Yealink or Grandstream set itself up, or use any SIP phone. Web app
- How to delete your Onyx Phone account or your login Delete an Onyx Phone account and its numbers and history, cancel instead to keep them, restore within 30 days, or delete your own login from the app. Web appAndroid appiPhone app
Getting started
- Create a login and pick a plan. Checkout saves a card for the 7-day free trial, and nothing is charged until it ends.
- Confirm your business and its 911 address, and get a local number on the spot. Bringing your own number? You answer on a temporary one while it moves over, for free.
- Choose where calls ring, write what callers hear, invite your team, and register for texting. Then answer in the browser, the iPhone and Android apps, or a desk phone. How it works has the details.
The iPhone and Android apps have the same screens, so the app guides use one set of pictures for both. Markdown version · Set up the phone app · Porting guides · FAQ