How to see your call history, recordings, and call details

Step 1. Open your call history

1. Step 1.a Sign in at onyxphone.io/login. In the left menu, click Calls. The blue number next to it counts the missed calls and voicemails nobody has opened yet.
2. Step 1.b To see one line's calls, click the Line picker at the top of the screen and choose the line. Choose All my lines to see every line you answer together.
3. Step 1.c Read each row from left to right. The icon shows the kind of call, then the number or caller's name, the line, whether it was incoming or outgoing, answered or missed, how long it lasted, and when. Unread calls are bold, with a blue dot.

Step 2. Filter the list

1. Step 2.a Click a filter above the list. All shows every call; Incoming, Outgoing, and Missed narrow it down; Voicemail shows calls that left a message; Flagged shows calls someone flagged for review.
2. Step 2.b Scroll to the bottom of the page and click Older to see the next 50 calls.

Step 3. Act on a call from the list

1. Step 3.a Click the ⋯ button at the right end of a call's row.
2. Step 3.b Choose what to do. Call back opens the Keypad with the number filled in. Mark read or Mark unread changes the badge for everyone. Flag for review marks the call for your team. On a voicemail, Delete moves it to the trash.
3. Step 3.c To clear every unread call at once, click Mark all read at the top right of the page.

Step 4. Open a call's details

1. Step 4.a Click anywhere on the call's row. The Call details page opens. Opening a call marks it read for your whole team.
2. Step 4.b Read the Call card. It shows the line, direction, who called whom, when it started and ended, how long it lasted, its status, and the caller's name when known.
3. Step 4.c Use the buttons at the top of the page. Call back returns the call, Mark unread keeps it on everyone's list, Block caller stops this number from reaching you, and Flag or tag someone asks a teammate to follow up.

Step 5. Play the recording and read the summary

Calls are recorded only on lines where an admin turned on call recording. Voicemails are always saved.

1. Step 5.a Scroll down to Call recording and click the play button to listen. Drag the slider to skip ahead.
2. Step 5.b Read the Summary under the player. It is written by AI from the call's transcript, so you can see what the call was about without listening.
3. Step 5.c Click Transcript to open the full conversation, with each side labeled.

Step 6. See what happened and add notes

1. Step 6.a Look at What happened to see the call step by step, such as which teammates rang, who answered, and any hold or transfer.
2. Step 6.b Click in the Notes box and type what your team should know, such as the job, the address, or the next step.
3. Step 6.c Click Save notes. Everyone on the line sees your note on this call.
4. Step 6.d Look under Earlier calls with this number for the caller's history on this line, and click any of them to open it.