How to make business calls from your web browser

Step 1. Open the Keypad

1. Step 1.a On your computer, go to onyxphone.io/login and sign in with your email and password.
2. Step 1.b In the menu on the left side of the screen, click Keypad. It has a grid of nine dots next to it.
3. Step 1.c Look at the top right corner of the screen. The Ready button with a green dot means this browser can place and take calls. If it says Connecting or shows a red dot, wait a few seconds or reload the page.

Step 2. Choose the line to call from

Each line is one of your business numbers. The person you call sees the number of the line you choose, never your personal number.

1. Step 2.a Click the Call from box. A list of the lines assigned to you opens.
2. Step 2.b Click the line you want to call from, such as Minneapolis.
3. Step 2.c Check the number shown under the box. That is the caller ID the other person will see.

Tip: If the line picker at the top of the screen is set to one line, the Keypad starts with that line already chosen.

Step 3. Dial the number and place the call

1. Step 3.a Click in the Number box and type the number. Type the 10 digits, with or without dashes and parentheses, such as (612) 555-0134. Calls to the US and Canada are included in your plan.
2. Step 3.b Click the blue Place call button.
3. Step 3.c The first time you call from this browser, it asks to use your microphone. Click Allow. Onyx Phone can't place calls without it.
4. Step 3.d The call screen opens and shows the number while it rings. When you're done, click Hang up. To mute, hold, or transfer during the call, see Answer and manage calls in your browser.

Step 4. Call back a missed call or voicemail

You don't need to type the number again. Any call or voicemail can be returned from its details page.

1. Step 4.a In the left menu, click Calls. The number in the blue badge is how many missed calls and voicemails you haven't opened yet.
2. Step 4.b Click the call or voicemail you want to return. Its Call details page opens.
3. Step 4.c Click the blue Call back button at the top of the page.
4. Step 4.d The Keypad opens with the caller's number in the Number box and the line they called already chosen in Call from. Click Place call.
5. Step 4.e After you've talked to them, go back to the call's page and click Mark returned, so your team knows the call was handled.

Step 5. Call a teammate by name

When an admin turns on Calling each other on the Team page, you can call anyone on your team without knowing their number. Their browser, phone app, and desk phone ring.

1. Step 5.a On the Keypad, click the Call a teammate box under Place call.
2. Step 5.b Type the first few letters of your teammate's name, then click their name in the list.
3. Step 5.c Click the green Call button that appears. Your teammate sees your name when it rings.

Tip: You can also type a teammate's extension, such as 102, in the Number box and click Place call, if your account uses extensions.

Step 6. Start a call from the Home page

1. Step 6.a In the left menu, click Home.
2. Step 6.b Click Place call at the top right of the page. The Keypad opens with the line from the line picker already chosen.