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How to update your profile and sign out of devices and browsers

My profile holds everything about you in Onyx Phone. This guide shows you how to change your name and the email you sign in with, set a personal voicemail greeting, and see each phone, tablet, and browser signed in to your account, with when it last rang and a button to sign it out.

Web app Updated November 6, 2026

Step 1. Open My profile

  1. Step 1.a Click your initials at the top right of the screen, then click My account.
  2. Step 1.b Click Edit profile. My profile opens with its sections folded; click Open all to open them all.
The My account page with the Edit profile link highlighted.
My account (1.a) and Edit profile (1.b).

Step 2. Change your name, email, and voicemail greeting

  1. Step 2.a Click Name and email.
  2. Step 2.b Change Full Name or Email Address as needed.
  3. Step 2.c Under Voicemail greeting, choose Type it and type what callers hear when a call rings only you, or choose Your own recording. Click Use the standard greeting to go back to the default.
  4. Step 2.d Type your Current Password and click Update Profile. A new email address becomes your login after you click the confirmation link we send to it.
The Name and email section of My profile with the name, email, voicemail greeting, current password, and Update Profile.
Name and email (2.a), name and email (2.b), greeting (2.c), and Update Profile (2.d).

Step 3. See and remove your phones and tablets

  1. Step 3.a Click My devices.
  2. Step 3.b Read each device's name, system, app version, when it last rang, and anything that stops it ringing.
  3. Step 3.c Click Remove next to a device you no longer use. It's signed out of Onyx Phone and stops ringing.
The My devices section listing a phone signed in to Onyx Phone with its details and a Remove button.
My devices (3.a), a device (3.b), and Remove (3.c).

Step 4. Sign out of other browsers

  1. Step 4.a Click My browsers to see every browser signed in as you.
  2. Step 4.b Click Sign out next to a browser to sign it out. When you're signed in on more than one, Sign out of all other browsers signs out every browser but this one.
The My browsers section listing browsers signed in with Sign out buttons and Sign out of all other browsers.
My browsers (4.a) and Sign out (4.b).

Questions and answers

When should I remove a device?

When you replace or lose a phone, or stop using a tablet. A removed device stops ringing and is signed out at once.

Why does my email change need confirming?

So nobody can move your login to an address they control. The old address also gets a note about the change.

Where are my sounds and alert hours?

Also on My profile, under Sounds and Alert hours. See Sounds and notifications and Alert hours.

Can an admin sign out my devices?

Yes. Admins can sign out a teammate's phones and browsers from the teammate's page in Team.

Getting started

  1. Create a login and pick a plan. Checkout saves a card for the 7-day free trial, and nothing is charged until it ends.
  2. Confirm your business and its 911 address, and get a local number on the spot. Bringing your own number? You answer on a temporary one while it moves over, for free.
  3. Choose where calls ring, write what callers hear, invite your team, and register for texting. Then answer in the browser, the iPhone and Android apps, or a desk phone. How it works has the details.

Screens change as we improve Onyx Phone; we last checked this guide on November 6, 2026. The screenshots show a made-up business. Markdown version · All guides · Contact us