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How to change your ringtone, text tone, and browser notifications

Make Onyx Phone sound the way you want. This guide shows you how to choose your call ring and your text and voicemail tone, preview each one, turn on pop-up notifications in your browser, set the account's default sounds and upload your own as an admin, and change your sounds in the iPhone and Android apps.

Web appAndroid appiPhone app Updated November 6, 2026

Step 1. Choose your ring and text tone on the web

Step 1.a Click your initials at the top right of the screen, then My account, then the Sounds tile. My profile opens at Sounds.
Step 1.b Under the call ring, open the list and choose a ring, such as Landline or Chime. Account default uses the sound your admin picked.
Step 1.c Click the play button next to it to hear it.
Step 1.d Choose the tone for new texts and voicemails the same way, or No sound.
Step 1.e Click Save my sounds. Your choice also applies in the phone apps.

The ring (1.b), play (1.c), text tone (1.d), and Save my sounds (1.e).

Step 2. Turn on browser notifications

Step 2.a On My profile, click Browser notifications.
Step 2.b Tick the box to get a pop-up from your computer when a call rings while Onyx Phone is behind other windows, and for new texts, voicemails, and tags.
Step 2.c Click Save, then click Allow when your browser asks.

Browser notifications (2.a), the box (2.b), and Save (2.c).

Step 3. Set the account's default sounds (admins)

Step 3.a On My profile, click Account sounds.
Step 3.b Choose the default ring and text tone for everyone who hasn't picked their own.
Step 3.c To use your own sound, click Upload a ring tone or Upload a text alert tone and choose an audio file.
Step 3.d Click Save account sounds.

The Account sounds section for admins with the default ring and text tone, upload buttons, and Save account sounds. — **Account sounds** (3.a), defaults (3.b), uploads (3.c), and save (3.d).

Step 4. Change your sounds in the phone app iPhone and Android

Step 4.a Tap the ⋮ Settings button at the top right, then tap Sounds.
Step 4.b Tap Incoming call ring and choose a ring. Tap Play to hear it.
Step 4.c Tap Text and voicemail alert and choose a tone. Tap Play to hear it.
Step 4.d Tap Save sounds.

The Sounds screen in the Onyx Phone app with the incoming call ring, the text and voicemail alert, Play buttons, and Save sounds. — The ring (4.b), the text tone (4.c), and **Save sounds** (4.d).

Questions and answers

Do my sounds apply on all my devices?

Yes. Your ring and text tone follow your login to the website and the iPhone and Android apps.

Why don't I hear the ring in my browser?

Check your computer's volume and the speaker chosen in Audio settings (the microphone button at the top of the screen), and click anywhere on the Onyx Phone page once after opening it, since browsers block sound until you do.

Can I silence text alerts but keep calls ringing?

Yes. Choose No sound for the text and voicemail tone. To silence everything at certain times, use Alert hours.

What audio files can admins upload?

Common audio files such as MP3 and WAV work. Keep rings short and clear; they loop while a call rings.

How to set your alert hours so business calls ring only when you're workingChoose when business calls ring you and texts alert you in Onyx Phone. Set weekly hours, custom hours per line, or any hour, on web, iPhone, or Android.
How to update your profile and sign out of devices and browsersChange your name, email, and voicemail greeting in Onyx Phone, and see every phone and browser signed in as you, with a button to sign each one out.
How to answer and manage business calls in your web browserAnswer business calls in your browser with Onyx Phone: accept, ignore, or reject, then hold, mute, add someone, transfer, take a second call, and hang up.
How to set up and use the Onyx Phone app on iPhone and AndroidInstall the Onyx Phone app on iPhone or Android, sign in, check your lines are ready, allow full-screen calls, and find the tabs and Settings menu.

Getting started

Create a login and pick a plan. Checkout saves a card for the 7-day free trial, and nothing is charged until it ends.
Confirm your business and its 911 address, and get a local number on the spot. Bringing your own number? You answer on a temporary one while it moves over, for free.
Choose where calls ring, write what callers hear, invite your team, and register for texting. Then answer in the browser, the iPhone and Android apps, or a desk phone. How it works has the details.

Screens change as we improve Onyx Phone; we last checked this guide on November 6, 2026. The screenshots show a made-up business. Markdown version · All guides · Contact us