How to set up and use the Onyx Phone app on iPhone and Android

Step 1. Install the app and sign in

1. Step 1.a On your phone, open the App Store (iPhone) or Google Play (Android), search for Onyx Phone, and install it. You can also scan the QR code at onyxphone.io/get-app.
2. Step 1.b Open the app. Tap Email and type the email you use for Onyx Phone.
3. Step 1.c Tap Password and type your password. Tap the eye button to check what you typed.
4. Step 1.d Tap Sign in. If you forgot your password, tap Forgot password? to get a reset email.
5. Step 1.e When the phone asks, allow Onyx Phone to use the microphone and send notifications. Calls can't ring or connect without them.

Step 2. Check that your lines are ready

1. Step 2.a Look at the top of the Calls tab. A green dot with Ready for calls means calls to your lines will ring this phone, even when the app is closed.
2. Step 2.b If the dot is yellow or red, read the message next to it. It says what's missing, such as a permission, and pull down on the screen to check again after fixing it.

Step 3. Let calls fill the screen and ring any time

Android asks for two extra settings so business calls ring like regular phone calls. Cards on the Calls tab walk you through them.

1. Step 3.a On the Show incoming calls full screen card, tap Allow, then turn on the setting Android opens and tap back. Calls then fill the screen instead of showing as a small banner.
2. Step 3.b On the Let calls ring any time card, tap Open settings and choose Unrestricted battery use, so Android doesn't hold back calls when the app hasn't been opened in a while. Tap Steps for this phone for instructions for your phone's maker.
3. Step 3.c Tap Not now to hide a card for now, or Don't show again to hide it for good.

Tip: For every setting, phone by phone, see Set up the Android app or Set up the iPhone app.

Step 4. Find your way around

1. Step 4.a Use the tabs at the bottom of the screen. Calls places calls and shows recent calls, Messages has your text conversations, and Voicemail has your voicemails. Red numbers count what's new.
2. Step 4.b Tap the moon or sun button at the top right to switch between the dark and light theme.
3. Step 4.c Tap the ⋮ Settings button at the top right to open the menu.

Step 5. Use the Settings menu

1. Step 5.a Tap Alert hours to choose when calls ring you. See Alert hours.
2. Step 5.b Tap Sounds to choose your ring and text tone. See Sounds and notifications.
3. Step 5.c Tap Blocked numbers to block spam callers. See Block numbers.
4. Step 5.d On Android, tap Full-screen calls or Battery to open those phone settings again.
5. Step 5.e Tap Delete account for how to delete your login, or Sign out to sign out of the app on this phone.