How to answer and manage business calls in your web browser

Step 1. Answer an incoming call

1. Step 1.a When a call comes in, the Incoming Call window opens on whatever page you're on, with a ring. It shows which line was called (Call for), the caller's number, and their name when known.
2. Step 1.b Click Accept to answer.
3. Step 1.c Click Ignore to stop it ringing in this browser only. Your phone app, desk phone, and teammates keep ringing.
4. Step 1.d Click Reject to stop it ringing on all your devices. Teammates can still answer.

Tip: Turn on browser notifications to get a pop-up when a call rings while Onyx Phone is behind other windows. See Sounds and notifications.

Step 2. Use the call controls

1. Step 2.a Look at the Call management panel on the right. It shows Active, how long the call has lasted, the caller, and the line.
2. Step 2.b Click Hold to put the caller on hold with your hold music. Click it again to come back.
3. Step 2.c Click Mute to turn off your microphone. Click it again to unmute.
4. Step 2.d Click Hang up to end the call.
5. Step 2.e Click › at the top of the panel to tuck it away; the call stays on.

Step 3. Add someone or transfer the call

1. Step 3.a Click Add to bring another person into the call, or Transfer to hand the call to them. Both are in the call's card in Call management, shown in the picture under Step 2.
2. Step 3.b Choose who to call from the list under the card. Each teammate and ring group shows a colored dot, green when they're free. With extensions on, you can type an extension instead, or a phone number. Then click Transfer or Call them. The caller waits on hold while it rings.
3. Step 3.c When they answer, talk to them first if you like, then click Complete transfer (or Hand off) to leave them with the caller, Merge calls to bring everyone together, or cancel to go back to your caller.

Step 4. Take a second call

1. Step 4.a When another call rings during a call, a Ringing card for it appears in Call management, with the caller and the line.
2. Step 4.b Click Accept (hold current). Your first caller goes on hold automatically. Or click Ignore or Reject.
3. Step 4.c In Call management, each call has its own card. Use the buttons on a card to switch to that call, merge the calls, or hang up one of them.