Guides / Team and your profile

How to invite teammates and choose which lines they answer

Every Onyx Phone plan includes unlimited teammates. This guide shows account admins how to invite people one at a time or many at once, choose which lines each person answers, give extensions, let teammates call each other by name, see each person's devices, resend an invitation, and remove someone from the team.

Web app Updated November 6, 2026

Before you start

You need to be an account admin.

Step 1. Open Team and find someone

Step 1.a Click your initials at the top right of the screen, then click Team.
Step 1.b Click Teammates to see everyone, with their extension, lines, devices, and alert hours.
Step 1.c To find someone, type a name, email, or extension in Search, or choose a Line, and click Search.
Step 1.d Click Edit next to a person to change their settings.

The Team page with the Teammates list open, the search box, the line filter, and Edit buttons. — **Team** (1.a), **Teammates** (1.b), search (1.c), and **Edit** (1.d).

Step 2. Invite a teammate

Step 2.a Click Invite a teammate.
Step 2.b Type their Name and Email.
Step 2.c Tick each line they should answer. They see and ring only those lines, and can call out only from them.
Step 2.d Click Send invitation. They get an email with a link to choose a password, good for 7 days.

The Invite a teammate form with the name and email fields, the lines to answer, and the Send invitation button. — **Invite a teammate** (2.a), name and email (2.b), lines (2.c), and **Send invitation** (2.d).

Step 3. Add many teammates at once

Step 3.a Click Add many teammates at once.
Step 3.b In People to add, paste a list with each person's first name, last name, and email, ending each person with a semicolon or a new line.
Step 3.c Tick the lines they answer under Lines they answer.
Step 3.d Click Check the list, review it, and send the invitations.

The Add many teammates at once form with a pasted list of people, the lines they answer, and Check the list. — **Add many teammates at once** (3.a), the list (3.b), lines (3.c), and **Check the list** (3.d).

Step 4. Change a teammate's lines, extension, and permissions

Step 4.a On Team, click Edit next to the person.
Step 4.b Tick or clear the lines they answer.
Step 4.c Type an Extension callers and teammates can dial, such as 102.
Step 4.d Under Permissions, tick May block callers to let them block numbers on their lines, then click Save.
Step 4.e Under Devices, click Sign out next to a phone or browser to sign them out of it.
Step 4.f Click Alert hours to set when calls ring them; see Alert hours.
Step 4.g Click Resend invite if they haven't accepted their invitation, or Remove to take them off the team.

A teammate's page with the lines they answer, their extension, and the May block callers permission. — Lines (4.b), **Extension** (4.c), and **Permissions** (4.d).

The bottom of a teammate's page with Devices, Alert hours, Resend invite, and Remove. — **Devices** (4.e), **Alert hours** (4.f), **Resend invite** and **Remove** (4.g).

Step 5. Turn on extensions and calling each other

Step 5.a On Team, click Extensions. Tick each line where callers can dial an extension, then click Save.
Step 5.b Click Calling each other. Tick Teammates can call each other to let everyone call a teammate by name from the Keypad and the apps, then click Save.

The Extensions and Calling each other settings on the Team page, with their checkboxes and Save buttons. — **Extensions** (5.a) and **Calling each other** (5.b).

Questions and answers

How many teammates can I add?

As many as you need. Every plan includes unlimited teammates, priced per user; see pricing.

What can a teammate do that an admin can't?

Nothing extra. Teammates answer, place, and return calls and texts on their lines. Admins can also change lines, billing, the team, and compliance settings.

What if the invitation expired?

Open their page from Team and click Resend invite. The new link works for 7 days.

What happens when I remove someone?

They're signed out of the website and the apps at once, stop ringing, and can't sign in. Their past calls, notes, and texts stay on the line's history.

Can a teammate answer several lines?

Yes. Tick every line they answer. They can see them one at a time with the line picker, or all together with All my lines.

How to set up ring groups to ring a set of teammates togetherMake ring groups in Onyx Phone, like Office or Dispatch, to ring a set of teammates together, transfer calls to them, and use them in phone menus.
How to set your alert hours so business calls ring only when you're workingChoose when business calls ring you and texts alert you in Onyx Phone. Set weekly hours, custom hours per line, or any hour, on web, iPhone, or Android.
How to set up a phone menu, ring order, and robocall filterBuild a phone menu (press 1 for sales) in Onyx Phone, ring teammates in order, forward calls to another number, and screen robocalls.
How to update your profile and sign out of devices and browsersChange your name, email, and voicemail greeting in Onyx Phone, and see every phone and browser signed in as you, with a button to sign each one out.

Getting started

Create a login and pick a plan. Checkout saves a card for the 7-day free trial, and nothing is charged until it ends.
Confirm your business and its 911 address, and get a local number on the spot. Bringing your own number? You answer on a temporary one while it moves over, for free.
Choose where calls ring, write what callers hear, invite your team, and register for texting. Then answer in the browser, the iPhone and Android apps, or a desk phone. How it works has the details.

Screens change as we improve Onyx Phone; we last checked this guide on November 6, 2026. The screenshots show a made-up business. Markdown version · All guides · Contact us