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How to set up ring groups to ring a set of teammates together

A ring group is a named set of teammates, such as Office, Dispatch, or the St. Paul crew. Calls sent to a group ring everyone in it at once. This guide shows admins how to add a group, choose who's in it, see where it rings from, and remove it, and where groups can be used: in a line's ring order, a phone menu option, and when transferring or adding someone to a call.

Web app Updated November 6, 2026

Before you start

You need to be an account admin.

Step 1. Open your ring groups

Step 1.a Click your initials at the top right of the screen, then click Team.
Step 1.b Scroll down and click Ring groups. Each group shows its members.

The Ring groups section on the Team page listing four groups with their members. — **Ring groups** (1.b) and its groups.

Step 2. Add a ring group

Step 2.a At the bottom of Ring groups, click New group, then type a name in Group name, such as Office.
Step 2.b Tick the people who belong in the group.
Step 2.c Click Add group.

The form at the bottom of Ring groups with a new group name typed, people ticked, and the Add group button. — **New group** and **Group name** (2.a), the people (2.b), and **Add group** (2.c).

Step 3. Change or remove a group

Step 3.a Click a group's name to open it.
Step 3.b Change its Group name or tick and clear people, then click Save group.
Step 3.c Read Rings from to see which phone menus and ring orders use the group.
Step 3.d Click Remove group, then OK, to delete it. A group still used by a phone menu or ring order can't be removed until you change those.

An open ring group with its name, members, the lines it rings from, and the Save group and Remove group buttons. — The group (3.a), name and people (3.b), **Rings from** (3.c), and **Remove group** (3.d).

Step 4. Use a group

Step 4.a In a line's settings, choose the group in the ring order or as a phone menu option's destination. See Phone menu and call routing.
Step 4.b During a call, use Transfer or Add someone and choose the group under Ring groups. Everyone in it who answers that line rings.

Questions and answers

Who in a group rings?

Everyone in the group who answers the line the call came in on, on all their devices, within their alert hours. The first to answer takes the call.

Can one person be in several groups?

Yes. Groups are just named sets of people, so anyone can be in as many as you like.

What happens if nobody in the group answers?

The call moves to the next step of the line's ring order, or goes to voicemail if there's no next step.

How are ring groups different from lines?

A line is a phone number. A group is a set of people who can be rung for any line they answer, for example a dispatch team covering three locations.

How to invite teammates and choose which lines they answerInvite teammates to Onyx Phone by email or in bulk, choose the lines each person answers, give extensions, let them call each other, or remove someone.
How to set up a phone menu, ring order, and robocall filterBuild a phone menu (press 1 for sales) in Onyx Phone, ring teammates in order, forward calls to another number, and screen robocalls.
How to answer and manage business calls in your web browserAnswer business calls in your browser with Onyx Phone: accept, ignore, or reject, then hold, mute, add someone, transfer, take a second call, and hang up.
How to make and answer business calls in the Onyx Phone appMake and answer business calls on iPhone or Android: answer or decline, then mute, keypad, speaker, hold, swap, merge, add someone, and transfer.

Getting started

Create a login and pick a plan. Checkout saves a card for the 7-day free trial, and nothing is charged until it ends.
Confirm your business and its 911 address, and get a local number on the spot. Bringing your own number? You answer on a temporary one while it moves over, for free.
Choose where calls ring, write what callers hear, invite your team, and register for texting. Then answer in the browser, the iPhone and Android apps, or a desk phone. How it works has the details.

Screens change as we improve Onyx Phone; we last checked this guide on November 6, 2026. The screenshots show a made-up business. Markdown version · All guides · Contact us